Privacy policy

Last updated: December 22, 2025

At Secrete Label, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect personal information when you:

• Place an order or make a purchase

• Create an account

• Contact us via email or WhatsApp

• Subscribe to our mailing list

The information collected may include:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Payment details (processed securely via third-party payment providers)

 

2. How We Use Your Information

Your personal information is used to:

• Process and fulfil orders

• Communicate order updates and delivery information

• Respond to enquiries and customer support requests

• Send marketing communications (you may opt out at any time)

• Improve our website, products, and customer experience

• Comply with legal and regulatory requirements

3. Information Sharing

Secrete Label does not sell or rent your personal information.

Your information may be shared only with trusted third parties where necessary, including:

• Payment processors

• Courier and delivery partners

• Service providers assisting with website operations

All third parties are required to keep your information secure and confidential.

4. Information Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Secure systems and trusted third-party platforms are used to process and store data.

 

5. Cookies

Our website may use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies in your browser settings if you prefer.

6. Marketing Communications

If you subscribe to our mailing list or make a purchase, you may receive marketing communications from Secrete Label. You may unsubscribe at any time by following the link provided in our emails or by contacting us directly.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to your personal information

• Request deletion of your personal information (subject to legal obligations)

To exercise these rights, please contact us.

8. Changes to This Policy

Secrete Label reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via WhatsApp on 078 444 7772 or through our website.