Refund policy

At Secrete Label, we do not offer refunds. Exchanges are accepted only, subject to the conditions outlined below.

Exchanges

Exchange requests must be made within 7 days of receiving your order. Items must be unused, unworn, and returned in their original condition and packaging.

Earrings

For hygiene reasons, earrings are not eligible for exchange.

Condition of Items

Items must be returned in their original condition, unworn, and with all original packaging intact. Items showing signs of wear, damage, or alteration will not be accepted for exchange.

Exchange Process

To request an exchange, please contact our WhatsApp number on 078 444 7772, quoting your order number and reason for the exchange. Further instructions will be provided once your request has been reviewed.

Shipping Costs

Shipping costs associated with exchanges are the responsibility of the customer, unless the item received is faulty or incorrect.

Faulty Items

If you receive a faulty or incorrect item, please notify us within 48 hours of delivery so we can assist you accordingly.